Case study · Engineering consultancy

TSA Riley: a rebrand during rapid growth

A fast-growing project and cost consultancy changed its name, its proposition and its marketing function at the same time, without pausing the work that was paying for it.

Client
TSA Riley (formerly TSA Management)
Period
2020–2024
My role
Head of Marketing, then General Manager
Team
30 people across marketing, bids and business development

Situation

TSA Management was growing quickly and becoming TSA Riley. The firm needed a brand and value proposition that would carry the new name across its markets, and a marketing function able to keep pace with the growth.

Decision

Back

Back a full rebuild of the value proposition, strategy, positioning and style, and roll it out to every staff member while business as usual and growth continued.

  • Built marketing capability, internal and external communications
  • Ran business development, and the bids and pursuits pipeline
  • Ran brand, digital, CRM and campaigns across the firm
  • Led a two-year rebrand programme with the marketing team

Result

Headcount1000people at the firm, almost four times its size four years earlier.
Brand rollout1000staff carrying the new brand as its advocates.

Source: my role at TSA Riley, 2020–2024.

Limits

This is a firm-wide result. Growth came from the whole business: its people, its delivery and its markets. Marketing’s share of it was not measured separately, and I would not claim it.

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